“They are really good people, and easy to work with, and quite approachable – you get the feeling right away that they are looking to solve issues for you, and are willing to work around some other constraints you might have.”
Co-Managed IT Services
Empower your in-house IT with expert partnership and proactive support from a trusted Canadian provider.
Address skill gaps and resource strain by partnering with certified experts, Titan Solutions Group supports over 540 fully managed users, ensuring consistent, reliable IT operations.
Reduce downtime and recurring tech issues through proactive management, clients report faster response and fewer disruptions with Titan’s dedicated technicians.
Enhance security with layered protection, Titan leverages Fortinet and Microsoft partnerships to deliver enterprise-grade cybersecurity for small and midsize businesses.
Streamline IT budgeting with predictable monthly contracts, Titan’s transparent agreements help you forecast costs, control spending, and plan for growth.
Improve staff productivity and IT reliability, long-term client relationships and outstanding testimonials highlight Titan’s personalized, high-touch approach.
Request a Quote for our Co-Managed IT Services
Trusted by Canadian Businesses for IT Collaboration
Read how hospitality, energy, and hardware clients benefit from co-managed solutions
Scott Warner
Hotel Blackfoot
“Titan Solutions has taken care of our computers and servers since 2013 and we’re very happy with the results and the support provided. Everything is working better than ever and I highly recommend using them.”
K Taylor
Hotel Blackfoot
“We would emphatically recommend Titan on the basis of the quality of the service we have received. They provide great communication, trust, and response times.”
Torval Mork
Hotel Blackfoot
“Titan SG delivers superior solutions to our business while attaining the best possible return for our IT dollar spend.”
Marc Rheaume
Vice President, Hospitality Inns Ltd.
“Over 20 years in a business relationship is truly an indicator of how much AKITA believes in Titan Solutions’ capability. Titan fully understands what our business needs and requires to sustain in terms of technology innovation and business development; their recommendation is one of the deciding factors.”
Raymond Yu
VCP - IT Administrator, AKITA Drilling Ltd.
“They provide IT support because we’re not big enough to have an internal IT guy ourselves. They pretty much do it all for us, and whenever we have an issue they almost immediately look at it. I’d highly recommend them.”
Dan Molineaux
Spalding Hardware Systems
Our Clients
What's Included in Co-Managed IT Services
Collaborative support and proactive management
Proactive Monitoring
Proactive Monitoring & Maintenance
Proactive monitoring and maintenance ensure your business technology runs smoothly, minimizing downtime and preventing small issues from escalating. Titan Solutions Group integrates advanced monitoring tools and daily checks, providing your internal IT team with real-time alerts and actionable insights. This collaborative approach leads to fewer disruptions, improved performance, and a more stable environment for your operations and end users.
Technical Expertise
Expertise & Escalation Support
Gain access to a team of experienced, certified professionals who work side-by-side with your in-house IT staff. Titan’s technicians are dedicated, relationship-driven, and deeply familiar with each client’s environment. This means you benefit from both ongoing skills transfer and immediate escalation support for complex challenges, without losing control of your IT strategy or daily operations.
Cybersecurity Management
Advanced Cybersecurity Solutions
Leverage enterprise-grade cybersecurity tailored for growing Canadian businesses. Titan Solutions Group brings layered protection, using partnerships with Fortinet and Microsoft to secure your infrastructure. Services include real-time threat monitoring, phishing and malware defense, and rapid incident response, ensuring your data, employees, and customers stay safe while supporting compliance needs.
IT Planning & Roadmaps
Strategic IT Planning & Budgeting
Strategic IT planning and budgeting allow your business to make informed decisions about technology investments. Titan Solutions Group helps you develop clear roadmaps, forecast resource needs, and manage hardware/software lifecycles. This guidance ensures your IT aligns with your business goals, controls costs, and supports long-term growth, while your team remains focused on core initiatives.
Remote & On-Site Support
Remote & On-Site IT Support
Remote and on-site support give your business flexibility and peace of mind. Titan’s team uses secure remote access tools for fast troubleshooting and resolution, plus provides in-person assistance for hands-on tasks or critical projects. This hybrid model helps you maintain productivity and receive expert help no matter where your team is located across Alberta and Western Canada.
Long-Term Technician Continuity
Relationship-Based Technician Continuity
Relationship-based service means you work with the same technicians over time, building trust and deepening their understanding of your unique environment. This continuity results in faster responses, fewer recurring issues, and a partnership that feels like an extension of your own team. Clients consistently highlight Titan’s personalized approach and consistent communication as key to their long-term satisfaction.
See the Measurable Impact of Co-Managed IT Services
38
Companies Currently Supported
4.1 hours
Average On-Site Support Time
85%+
First Call Issue Resolution Rate
Unlock the Power of Partnership for Your IT Team
Co-Managed IT Services from Titan Solutions Group bridge the gap between your internal IT resources and the expertise of a dedicated managed services partner. By collaborating with your existing team, you gain access to proactive monitoring, advanced cybersecurity, strategic planning, and deep technical knowledge, without giving up control. Consistent technician continuity and relationship-based service ensure your business systems are stable, secure, and ready for growth.
Request a Co-Managed IT Consultation Today
Experience seamless collaboration and reliable IT support tailored to your business.
Frequently Asked Questions
What exactly do co-managed IT services include for my business?
Co-managed IT services provide a partnership between your in-house IT staff and a team of experts who handle tasks like 24/7 infrastructure monitoring, security management, hardware lifecycle support, Microsoft 365 licensing, and proactive maintenance. You gain access to site-dedicated technicians who work alongside your team to ensure stability, security, and scalability for your systems, supporting both remote and on-site needs.
How can co-managed IT services benefit my small or midsize business?
With co-managed IT services, you can enjoy faster response times, fewer recurring issues, and predictable IT budgeting. Your business benefits from proactive monitoring, improved cybersecurity, and access to certified expertise from partners like HPE, Fortinet, and Microsoft. This approach lets you focus on growth while technical experts help keep your systems running smoothly and securely.
What is the process for getting started with co-managed IT services?
Getting started begins with a discovery call to learn about your business goals and current IT setup. A dedicated technician is then assigned to assess your environment and develop a tailored plan. The transition is collaborative, focusing on seamless integration with your team and clear communication at every step:
- Initial assessment and planning
- Onboarding and system documentation
- Ongoing support and proactive management
How are co-managed IT services priced and what is the typical commitment?
Co-managed IT services are offered through structured monthly contracts, designed for transparency and predictable budgeting. Pricing reflects the number of users, infrastructure needs, and the specific services you choose. There are no one-time or break-fix options, your commitment is typically month-to-month, with flexibility to adjust as your business evolves.
What sets these co-managed IT services apart from other providers?
You receive relationship-based service with a dedicated technician who becomes deeply familiar with your environment, ensuring faster resolution and long-term consistency. The focus is on Canadian small and midsize businesses, offering tailored support, certified expertise, and a proactive approach. Many clients in hospitality, energy, and hardware have trusted this personalized model for years, highlighting excellent communication and reliability.
