Spalding Hardware Systems is a Calgary-based architectural hardware distributor that supplies materials for contractors and construction firms throughout Alberta. Specializing in doors and frames, Spalding Hardware Systems relies on specialized software to help them provide informed consulting services for architects and construction designers.
The situation: Spalding Hardware Systems was struggling with a poorly implemented and managed IT infrastructure.
Spalding Hardware Systems was using inefficient technology to get their daily work done. Their IT infrastructure was unreliable and undocumented, which resulted in lowered productivity and a poor end-user experience.
When their previous IT support provider was bought out by Bell, the leadership at Spalding Hardware Systems knew they had to find a better option. Thanks to a recommendation from a third-party, Spalding Hardware Systems chose to connect with Titan Solutions Group
“They recommended Titan Solutions Group to us,” says Dan Molineaux, Vice President, New Construction at Spalding Hardware Systems “So we called them and we’ve been happy ever since.”
The solution: Titan Solutions Group performed a complete review of Spalding’s IT infrastructure, identified the key points of failure, and then designed and built a new infrastructure from scratch to resolve the ongoing issues.
Titan Solutions Group ended up being an ideal choice for Spalding Hardware Systems, providing them with a newly built infrastructure that addressed their IT bottlenecks and other errors.
“We’re always up and running,” says Dan. “The service has been excellent”.
To this day, Titan Solutions Group continues to provide cost-effective IT solutions for Spalding Hardware Systems, including:
- Ongoing IT support for any issue or concern that arises
- Continual maintenance and improvement of their infrastructure
“They provide IT support because we’re not big enough to have an internal IT guy ourselves,” says Dan. “They pretty much do it all for us, and whenever we have an issue they almost immediately look at it. I’d highly recommend them.”
Get in touch with Titan Solutions Group at (403) 537-5850 or firstname.lastname@example.org today to benefit from our proactive and high-value support. Let us help you as we did Spalding Hardware Systems, with the best IT support available today.